On the 28th of January 2013, a forensic investigator from Burgoynes was instructed by the insurance to visit my property and investigate the possible causes of the fire.
This happened after I was explicitly instructed to empty the flat of the debris and, therefore, any valuable evidence. It is also important to mention that the Loss Adjuster was fully aware of the situation as per my email dated 24th January 2013.
The investigator from Burgoynes stayed on my property for almost 14 hours in order to try to establish the cause of the fire.
Weeks later, I found out that he had reached the same conclusion as the investigator from the London Fire Brigade. It was an electrical fault.
The insurance apparently did not pay £100 in order to receive the report from the London Fire Brigade, but they spent thousands of pounds for forensic investigation.
The result of that procedure was a one-month delay.
Read the next chapter “The Works (April-July 2013) “