The Story So Far…

Zurich Tries to Avoid Responsibility

Zurich Tries to Avoid Responsibility

Today we have been informed that while the insurance recognises that "...that the door which was rep… ...
admin 2 years ago
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Contractors have self-certified the front door

Contractors have self-certified the front door

We received another email form Zurich Insurance today stating that according to the FENSA website th… ...
admin 2 years ago
x/x
 
Apparently It Was Me

Apparently It Was Me

Yesterday I received an email from Zurich Insurance Plc stating that GAB Robins Ltd had offered the… ...
admin 2 years ago
x/x
 
Confirmation of Non Compliance

Confirmation of Non Compliance

Today, Right Units Limited has confirmed that the main entrance door is non compliant with the build… ...
admin 2 years ago
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Works Do Not Meet Building Regulations

Works Do Not Meet Building Regulations

Camden Council has informed us recently that the front door that Zurich Insurance has installed in m… ...
admin 2 years ago
x/x
 
Zurich Incompetence

Zurich Incompetence

Two years after the works have finished and Zurich cannot provide the final cost to my claim. So lon… ...
admin 3 years ago
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GAB Robins has been sold

GAB Robins has been sold

I have received a letter informing me that: GAB Robins Holdings UK Limited was acquired by Crawford… ...
admin 3 years ago
x/x
 
Zurich Refuses to Provide Vital Information

Zurich Refuses to Provide Vital Information

For the last 6-12 months Zurich Insurance refuses to let me know the amount of money that was claime… ...
admin 4 years ago
x/x
 
Warranty Information Received

Warranty Information Received

Today, after many emails to many people in GAB Robins and Zurich Insurance Plc, I managed to receive… ...
admin 4 years ago
x/x
 
Compensation and Lies

Compensation and Lies

Mr Paul E. C. from GAB Robins Ltd informed us that: By way of an update please be advised that we will shortly be meeting with your insurers to carry out a full review of your claim and address your… ...
admin 4 years ago
x/x
P D Hedges Lied to GAB Robins

P D Hedges Lied to GAB Robins

Today, Mr Paul E C., informed us that: With regard the comments made by Phil M. reference the electrical installation: these were comments* relayed directly from the suppliers (P D Hedges Ltd) and, m… ...
admin 4 years ago
x/x
Windows Problems Again

Windows Problems Again

All the windows and external doors are having problem when it rains. There is water inside the windo… ...
admin 4 years ago
x/x
 
Who Will Pay for the Faults?

Who Will Pay for the Faults?

GAB Robins Ltd had used money under my policy in order to pay for their contractors' mistakes. Ba… ...
admin 4 years ago
x/x
 
Almost there

Almost there

On the 19th August 2014, the contractors from E J Taylor & Son Ltd visited my property and completed most of the remaining jobs. They fixed the bathroom, front door and hallway door. The last r… ...
admin 4 years ago
x/x
Sluggish Pace with Repairs

Sluggish Pace with Repairs

Today after many months of inactivity, I have contacted GAB Robins Ltd and requested an update from Mr Paul C. who subsequently contacted their contractors for an update. Eventually someone from E… ...
admin 4 years ago
x/x
Some Repairs Completed

Some Repairs Completed

E J Taylor contractors came to the property today and fixed the following: Marks on the wooden f… ...
admin 4 years ago
x/x
 
Regulation 411.1

Regulation 411.1

PGS Services Ltd has informed me today about Regulation 411.1 that states: ... automatic disconnection of supply is a protective measure in which basic protection is provided by basic insulation of l… ...
admin 5 years ago
x/x
Slow Progress

Slow Progress

E J Taylor contractors booked an appointment for the 19th June 2014 in order to fix the skirting boards and check the problems in the rest of the flat. GAB Robins Ltd has approved the cost for the… ...
admin 5 years ago
x/x
Two Weeks But No News

Two Weeks But No News

It is two weeks since we moved back to the property but we have not heard anything from the insuranc… ...
admin 5 years ago
x/x
 
Outstanding Issues

Outstanding Issues

On the first day after the works finished we have noticed the following problems: The floor area… ...
admin 5 years ago
x/x
 
Floor Repair Problems

Floor Repair Problems

At 16:11 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
x/x
 
Floor Repairs Progress

Floor Repairs Progress

At 11:23 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
x/x
 
New Schedule of Works

New Schedule of Works

Today after my written request I managed to received the latest schedule of works. Some things ar… ...
admin 5 years ago
x/x
 
CCTV on Waste Pipe

CCTV on Waste Pipe

This is one of the videos that the insurance's contractors have provided to me yesterday during our meeting about the works.… ...
admin 5 years ago
x/x
Meeting with E. J. Taylor

Meeting with E. J. Taylor

At 14:30 I met with Mr Michael Cole, Project Manager and Neil Hayden, Contracts Manager. Both of them are working for E.J. Taylor & Son Ltd. We discussed the outstanding issues, I saw them most… ...
admin 5 years ago
x/x

Camden Council and eight other boroughs (London Insurance Consortium) had chosen Zurich Insurance Plc for the insurance  of all their buildings. Since then, three of those councils DID NOT renewed their contracts with Zurich.

My experience with Zurich Insurance Plc shows the poor value that policy holders receive as well as the reasons why the insurance premiums go up every year:

The Fire: On the 05th December 2012 there was a fire in my flat that was started due to an electrical fault. A claim was raised with Zurich Insurance Plc.

Initial Inspection: On December 2012, LFB did the initial investigation and Capital Services Ltd assessed the flat’s damages.

Debris Removal: On the  12th December 2012, the surveyor from Capital Services Ltd informed us that we will have to remove the debris from inside and outside the property. This was incorrect since it was not our responsibility to do so.

Forensic Investigation: On the 28th January 2013, a forensic investigator from Burgoynes instructed by Zurich Insurance, visited my property to investigate the possible causes of the fire.

The Works: Between January 2013 and July 2013, Capital Services Ltd carried out the works to my flat.

Moving Back (July 2013): On the 18th July 2013 we managed to move back to the flat even if there were some unfinished works such as the flicking lights, an oven that trips half of the fuse box every time we have tried to use it, faulty entrance doorbroken tilesbroken stop cocks, etc.

Moving Out (November 2013): On the 19th November 2013, CountryWide arranged our alternative accommodation for the duration of the repair works.

Complaint to Zurich Insurance Plc: Last December 2013, an official complaint was sent to Zurich Insurance Plc regarding the numerous problems (electrics, debris, inaccurate certificates, further damageschemicals, condensation, etc) that I had with their contractors and their quality of work as well as the damagers to our health.

Moving Back (December 2013): On the 23rd December 2013, this date we moved back to the flat after one month on the Premier Inn hotel. There are still many things that needs to be done (wooden floor, decoration, etc) and many problems to be fixed.

Moving Out (January 2014): On the 20th January 2014, we moved for the seventh time to an alternative accommodation in order for the insurance to carry out the repairs works with a different contractor.

Preparation Works (January 2014): On the 20th January 2014 the works started without a clear idea of what is going on.  Nobody knew about the removal of the sofas from the living room, nobody knew about the preparation works (floor and stairs protection, dust protection, etc).

Floor Preparation Works (January 2014): On the 21st January 2014 the works continued without adequate protection and consequently further damages were made. On the 23rd January 2014 all works were brought to a standstill again because of condensation. This is my personal  investigation into this issue.

Source of The Floor Problems (February 2014): On the 14th February 2014 we found out that the windows and door in the living room had not been installed properly and for that reason rain water was draining inside the property rather than outside.

Floor Works (February – March 2014): The works for the floor installation for the third time.

Works (April – May 2014): The remaining works and repairs.

Outstanding Issues (June 2014): The list with the current outstanding issues that have to be solved.

Outstanding Issues (June 2017): The list with the current outstanding issues that have to be solved.

LATEST NEWS

Zurich Tries to Avoid Responsibility

Zurich Tries to Avoid Responsibility

Today we have been informed that while the insurance recognises that "...that the door which was rep… ...
admin 2 years ago
x/x
 
Contractors have self-certified the front door

Contractors have self-certified the front door

We received another email form Zurich Insurance today stating that according to the FENSA website th… ...
admin 2 years ago
x/x
 
Apparently It Was Me

Apparently It Was Me

Yesterday I received an email from Zurich Insurance Plc stating that GAB Robins Ltd had offered the… ...
admin 2 years ago
x/x
 
Confirmation of Non Compliance

Confirmation of Non Compliance

Today, Right Units Limited has confirmed that the main entrance door is non compliant with the build… ...
admin 2 years ago
x/x
 
Works Do Not Meet Building Regulations

Works Do Not Meet Building Regulations

Camden Council has informed us recently that the front door that Zurich Insurance has installed in m… ...
admin 2 years ago
x/x
 
Zurich Incompetence

Zurich Incompetence

Two years after the works have finished and Zurich cannot provide the final cost to my claim. So lon… ...
admin 3 years ago
x/x
 
GAB Robins has been sold

GAB Robins has been sold

I have received a letter informing me that: GAB Robins Holdings UK Limited was acquired by Crawford… ...
admin 3 years ago
x/x
 
Zurich Refuses to Provide Vital Information

Zurich Refuses to Provide Vital Information

For the last 6-12 months Zurich Insurance refuses to let me know the amount of money that was claime… ...
admin 4 years ago
x/x
 
Warranty Information Received

Warranty Information Received

Today, after many emails to many people in GAB Robins and Zurich Insurance Plc, I managed to receive… ...
admin 4 years ago
x/x
 
Compensation and Lies

Compensation and Lies

Mr Paul E. C. from GAB Robins Ltd informed us that: By way of an update please be advised that we will shortly be meeting with your insurers to carry out a full review of your claim and address your… ...
admin 4 years ago
x/x
P D Hedges Lied to GAB Robins

P D Hedges Lied to GAB Robins

Today, Mr Paul E C., informed us that: With regard the comments made by Phil M. reference the electrical installation: these were comments* relayed directly from the suppliers (P D Hedges Ltd) and, m… ...
admin 4 years ago
x/x
Windows Problems Again

Windows Problems Again

All the windows and external doors are having problem when it rains. There is water inside the windo… ...
admin 4 years ago
x/x
 
Who Will Pay for the Faults?

Who Will Pay for the Faults?

GAB Robins Ltd had used money under my policy in order to pay for their contractors' mistakes. Ba… ...
admin 4 years ago
x/x
 
Almost there

Almost there

On the 19th August 2014, the contractors from E J Taylor & Son Ltd visited my property and completed most of the remaining jobs. They fixed the bathroom, front door and hallway door. The last r… ...
admin 4 years ago
x/x
Sluggish Pace with Repairs

Sluggish Pace with Repairs

Today after many months of inactivity, I have contacted GAB Robins Ltd and requested an update from Mr Paul C. who subsequently contacted their contractors for an update. Eventually someone from E… ...
admin 4 years ago
x/x
Some Repairs Completed

Some Repairs Completed

E J Taylor contractors came to the property today and fixed the following: Marks on the wooden f… ...
admin 4 years ago
x/x
 
Regulation 411.1

Regulation 411.1

PGS Services Ltd has informed me today about Regulation 411.1 that states: ... automatic disconnection of supply is a protective measure in which basic protection is provided by basic insulation of l… ...
admin 5 years ago
x/x
Slow Progress

Slow Progress

E J Taylor contractors booked an appointment for the 19th June 2014 in order to fix the skirting boards and check the problems in the rest of the flat. GAB Robins Ltd has approved the cost for the… ...
admin 5 years ago
x/x
Two Weeks But No News

Two Weeks But No News

It is two weeks since we moved back to the property but we have not heard anything from the insuranc… ...
admin 5 years ago
x/x
 
Outstanding Issues

Outstanding Issues

On the first day after the works finished we have noticed the following problems: The floor area… ...
admin 5 years ago
x/x
 
Floor Repair Problems

Floor Repair Problems

At 16:11 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
x/x
 
Floor Repairs Progress

Floor Repairs Progress

At 11:23 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
x/x
 
New Schedule of Works

New Schedule of Works

Today after my written request I managed to received the latest schedule of works. Some things ar… ...
admin 5 years ago
x/x
 
CCTV on Waste Pipe

CCTV on Waste Pipe

This is one of the videos that the insurance's contractors have provided to me yesterday during our meeting about the works.… ...
admin 5 years ago
x/x
Meeting with E. J. Taylor

Meeting with E. J. Taylor

At 14:30 I met with Mr Michael Cole, Project Manager and Neil Hayden, Contracts Manager. Both of them are working for E.J. Taylor & Son Ltd. We discussed the outstanding issues, I saw them most… ...
admin 5 years ago
x/x