Latest News

Zurich Tries to Avoid Responsibility

Zurich Tries to Avoid Responsibility

Today we have been informed that while the insurance recognises that "...that the door which was rep… ...
admin 1 year ago
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Contractors have self-certified the front door

Contractors have self-certified the front door

We received another email form Zurich Insurance today stating that according to the FENSA website th… ...
admin 2 years ago
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Apparently It Was Me

Apparently It Was Me

Yesterday I received an email from Zurich Insurance Plc stating that GAB Robins Ltd had offered the… ...
admin 2 years ago
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Confirmation of Non Compliance

Confirmation of Non Compliance

Today, Right Units Limited has confirmed that the main entrance door is non compliant with the build… ...
admin 2 years ago
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Works Do Not Meet Building Regulations

Works Do Not Meet Building Regulations

Camden Council has informed us recently that the front door that Zurich Insurance has installed in m… ...
admin 2 years ago
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Zurich Incompetence

Zurich Incompetence

Two years after the works have finished and Zurich cannot provide the final cost to my claim. So lon… ...
admin 3 years ago
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GAB Robins has been sold

GAB Robins has been sold

I have received a letter informing me that: GAB Robins Holdings UK Limited was acquired by Crawford… ...
admin 3 years ago
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Zurich Refuses to Provide Vital Information

Zurich Refuses to Provide Vital Information

For the last 6-12 months Zurich Insurance refuses to let me know the amount of money that was claime… ...
admin 4 years ago
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Warranty Information Received

Warranty Information Received

Today, after many emails to many people in GAB Robins and Zurich Insurance Plc, I managed to receive… ...
admin 4 years ago
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Compensation and Lies

Compensation and Lies

Mr Paul E. C. from GAB Robins Ltd informed us that: By way of an update please be advised that we will shortly be meeting with your insurers to carry out a full review of your claim and address your… ...
admin 4 years ago
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P D Hedges Lied to GAB Robins

P D Hedges Lied to GAB Robins

Today, Mr Paul E C., informed us that: With regard the comments made by Phil M. reference the electrical installation: these were comments* relayed directly from the suppliers (P D Hedges Ltd) and, m… ...
admin 4 years ago
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Windows Problems Again

Windows Problems Again

All the windows and external doors are having problem when it rains. There is water inside the windo… ...
admin 4 years ago
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Who Will Pay for the Faults?

Who Will Pay for the Faults?

GAB Robins Ltd had used money under my policy in order to pay for their contractors' mistakes. Ba… ...
admin 4 years ago
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Almost there

Almost there

On the 19th August 2014, the contractors from E J Taylor & Son Ltd visited my property and completed most of the remaining jobs. They fixed the bathroom, front door and hallway door. The last r… ...
admin 4 years ago
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Sluggish Pace with Repairs

Sluggish Pace with Repairs

Today after many months of inactivity, I have contacted GAB Robins Ltd and requested an update from Mr Paul C. who subsequently contacted their contractors for an update. Eventually someone from E… ...
admin 4 years ago
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Some Repairs Completed

Some Repairs Completed

E J Taylor contractors came to the property today and fixed the following: Marks on the wooden f… ...
admin 4 years ago
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Regulation 411.1

Regulation 411.1

PGS Services Ltd has informed me today about Regulation 411.1 that states: ... automatic disconnection of supply is a protective measure in which basic protection is provided by basic insulation of l… ...
admin 4 years ago
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Slow Progress

Slow Progress

E J Taylor contractors booked an appointment for the 19th June 2014 in order to fix the skirting boards and check the problems in the rest of the flat. GAB Robins Ltd has approved the cost for the… ...
admin 5 years ago
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Two Weeks But No News

Two Weeks But No News

It is two weeks since we moved back to the property but we have not heard anything from the insuranc… ...
admin 5 years ago
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Outstanding Issues

Outstanding Issues

On the first day after the works finished we have noticed the following problems: The floor area… ...
admin 5 years ago
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Floor Repair Problems

Floor Repair Problems

At 16:11 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
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Floor Repairs Progress

Floor Repairs Progress

At 11:23 I received an email from Mr Paul E C. with photos and the following update from Mr Neil H.,… ...
admin 5 years ago
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New Schedule of Works

New Schedule of Works

Today after my written request I managed to received the latest schedule of works. Some things ar… ...
admin 5 years ago
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CCTV on Waste Pipe

CCTV on Waste Pipe

This is one of the videos that the insurance's contractors have provided to me yesterday during our meeting about the works.… ...
admin 5 years ago
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Meeting with E. J. Taylor

Meeting with E. J. Taylor

At 14:30 I met with Mr Michael Cole, Project Manager and Neil Hayden, Contracts Manager. Both of them are working for E.J. Taylor & Son Ltd. We discussed the outstanding issues, I saw them most… ...
admin 5 years ago
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SUMMARY OF ISSUES

After 21 months and 9 changes of accommodation, this is a summary of the current, past and ongoing issues with the insurance:

  1. Four leaks inside toilet:
    1. July 2013
    2. December 2013
    3. 29th March 2014
    4. 31st March 2014
  2. Flooded Bathroom Floor due to bad cistern installation
  3. Three times condensation inside the property with damages to walls, ceilings, wooden floor upstairs
    1. November 2013
    2. January 2014
    3. March 2014
  4. Wrong Windows Installation
    1. water was drained inside the property
    2. gaps on each side never filled with expansion foam
    3. water enters the frame even when windows are closed
  5. Five Floor installations
  6. Health Problems due to burnt debris
  7. Health Risks due to asbestos tests after we entered the property
  8. False Electrical Certificates (wrong dates, job descriptions, address, etc)
  9. Damages to the entrance door
  10. Damages to wooden stairs and upstairs floor
  11. Bad Works and misleading/inaccurate statements:
    1. Windows installation allowed water to drain inside the property
    2. Promised BAL F76 installation but it was not there
    3. Satisfaction with floor preparation against manufacturer’s recommendations
    4. Photographic evidence not provided as per written promises
  12. Broken tiles on the bathroom
  13. Flickering lights
  14. Additional electrical issues (June 2014):
    1. Upstairs lights switch back boxes are not earthed.
    2. Downstairs lights switch back boxes are not earthed.
    3. Upstairs lights do not tripping RCD.

 The Story So Far… read it here