Author Archives: admin
Today we have been informed that while the insurance recognises that “…that the door which was replaced as part of the insurance claim did not meet the required regulations” they refuse to replace it. Instead they try to pass their … Continue reading
On 04 May 2017 at 16:01 I wrote to Mr Gary D. from Zurich the following: Dear Mr D., Since the job was not completed properly by the insurance during my previous claim (Ref: 1011xxxxx) I am now formally asking the insurance … Continue reading
We received another email form Zurich Insurance today stating that according to the FENSA website the contractors have self-certified that the installed front door meets the building regulations. FENSA states on their website: “FENSA is the industry standard for replacement … Continue reading
Yesterday I received an email from Zurich Insurance Plc stating that GAB Robins Ltd had offered the compliance fire door to me but I had refused it. Of course this is not true because the Schedule of works talks about “Remove and Renew … Continue reading
Today, Right Units Limited has confirmed that the main entrance door is non compliant with the building regulations (2005-2006) and hence the door is not fire-resisting. They stated: Hello Mr X, With reference to your email, the replacement door that we … Continue reading
Camden Council has informed us recently that the front door that Zurich Insurance has installed in my flat on May 2013 is NOT fire-resisting and for that reason does not meet the building regulations that came into force on 2005! … Continue reading
Two years after the works have finished and Zurich cannot provide the final cost to my claim. So long do they really need to do their accounts and how long will it take them to understand their incompetence?
I have received a letter informing me that: GAB Robins Holdings UK Limited was acquired by Crawford & Company in December 2014. Your claim will continue to be handled by the same person or team but you may receive emails … Continue reading
For the last 6-12 months Zurich Insurance refuses to let me know the amount of money that was claimed under my claim. It seems that they are trying to have all the costs for the repairs due to bad workmanship … Continue reading
Today, after many emails to many people in GAB Robins and Zurich Insurance Plc, I managed to receive the information regarding the warranty about the contractors’ jobs.