A security lock key box, like the one pictured on the left, has been stolen from outside my property. Someone has removed the whole box from the wall with my flat keys still inside the box.
It is unlikely that the insurance would do something like that because the works have not finished and the insurance has not informed me about the possible removal of the lock box in any way or form.
So the police was called today at 19:11 and the crime has been reported. I had to stay in the property until late in order to speak with the police and a further call with the police is arranged for the next 24 hours.
Below you can see the holes where the box was used to be and the dust from the bricks on the floor.
TODAY’s EMAILS
At 10:57, we received an email from Ms Sarah J., Complaints Executive, Customer Relations (Property) stating that:
As previously stated, the minimum compensation still stands at £1000.
Whilst I appreciate you’ve since encountered further problems in regards to the repairs, this will all be taken into consideration once everything is finished and we will discuss the final compensation figure with you then.
I’m sorry I’m unable to give you any further details at this stage.
At 11:24, we sent an email to Ms Sarah J., Complaints Executive, Customer Relations (Property) stating that:
Your contractors promised to provide evidence in writing that led me to believe that he will do everything on that way. That was the main reason for agreeing on the continuation of works. Since Mr Nick Hardy did not provide the evidence my agreement was obtained on false promises.
At 14:09, we received an email from Mr Mike E., Head of Leaseholder Services from Camden Council.
At 16:59:56, we received an email from Mr Gary D., Claims Technician for Zurich Insurance Plc
At 17:11, we sent an email to Mr Gary D., Claims Technician for Zurich Insurance Plc who had already left for his holidays ONLY 4 secs after he sent his email to us.
At 17:17, we sent an email to Mr Nick H., Building Services Technical Director from GAB Robins Ltd reminding him that I have not received any reply to my questions.
At 18:58, we sent an email to Mr Gary D., Claims Technician for Zurich Insurance Plc
At 19:25, we sent an email to Mr Gary D., Claims Technician for Zurich Insurance Plc and GAB Robins Ltd.