Author Archives: admin
First Apology Received
Today I received an apology from the windows installer and a confirmation about their mistakes. So Mr P.M., BRICS Contractor Manager from GAB Robins Ltd, was wrong when he stated that the windows had been installed in a professional style! But let’s … Continue reading
Still Nothing
At 08:13 I sent an email to Mr Adrian M., Loss Adjuster, regarding the accommodation extension as well as the expenses. At 08:22 I sent an email to Mr P.M. from GAB Robins Ltd regarding the works or the lack of … Continue reading
Gary D. is taking over the handling of my claim
Today I was informed that Mr Gary D., Claims Technician for Zurich Insurance Plc, is taking over the handling of my claim from Ms Lisa S., Senior Property Claims Handler of Zurich Insurance. He promised to be in contact with me next week to … Continue reading
More Emails, No Answers
At 08:15 I sent an email to Mr Adrian M., Loss of Adjuster from GAB Robins Ltd, about the accommodation. At 08:16 I sent an email to Mr P.M., BRICS Contractor Manager from GAB Robins Ltd regarding the works. At 08:17 I sent … Continue reading
Works Unlikely This Week
At 09:44 I sent an email to Mr Adrian M., Loss Adjuster from GAB Robins Ltd regarding the outstanding expenses. At 10:37 I sent an email to Mr P.M., BRICS Contractor Manager from GAB Robins Ltd regarding the outstanding works and I proposed a … Continue reading
BBC Watchdog
Today I have contacted the BBC One Watchdog with all the problems that I have with Zurich Insurance Plc. It would be a very interesting story for the TV as well as for the rest of the insurance policy holders … Continue reading
No Mistakes, No Faults, No Problems
Today Mr P.M., BRICS Contractor Manager from GAB Robins Ltd has informed us that: 1) The living room windows have been installed in a professional style. However the leaking incident is unfortunate and not a deliberate act, as detailed this has now been rectified. … Continue reading
Valentine’s Day Stress
After a horrendous day trying to sort out the hotel accommodation I discovered something that I was avoiding for 40 years. Try to find a place to eat on Valentine’s Day. Everything was booked and overpriced. Even places that were … Continue reading
Professionally Installed Leak
Today, Mr P. M. informed us that Rights Unit Ltd has confirmed that the fitting has been completed correctly and to a professional finish with silicone sealant as standard, around the whole of the frame. BUT Upon further inspection we … Continue reading
New Complaint to NICEIC
At 11:12 I sent the following email to Mr Ralf D. Customer Relations Executive from NICEIC. Further to our telephone conversation yesterday I will like to raise a new complaint against Capital Services Ltd for the following reasons: 1) According to … Continue reading