Category Archives: Problems
Insurance’s New Tactics
Today Mr Gary D., Claims Technician for Zurich Insurance Plc has used again the new tactic for responding to us. He sent his email at 16:59:56 which is 4 secs before his departure for holidays. The idea is that we cannot reply … Continue reading
More Damages and Lies
I visited the property today and I discovered the following: The floor sub-contractors were using my bathroom upstairs in contrast with the assurances of GAB Robins for the opposite. The toilet seat was broken or loose. The stairs were not … Continue reading
Concerns About The Bill
After the discovery of water on the newly installed wooden floor I decided to speak with the insurance and the loss adjuster in order to find out what is going on. At 08:49 I left a voicemail to Mr Gary … Continue reading
Total Incompetence
Today the Zurich insurance’s contractors managed to destroy the newly installed wooden parquet floor. The toilet floor was wet under the floor protection that was installed today. This is total incompetence and of course not acceptable by any standards or … Continue reading
Déjà vu
The new wooden parquet floor is installed and destroyed in exactly the same way as before. Zurich contractors are consistently incompetent to all their jobs. On the photos below you can see the original damage on the left (July 2013) … Continue reading
What Lies Beneath?
Andrew Watson & Son Ltd has finished with the installation of the wooden parquet floor last Monday, 24th March 2014. The problem is that Mr Nick H., Building Services Technical Director from GAB Robins Ltd promised in writing to provide photographic evidence of … Continue reading
Let the people know…
Today, we are entered the second phase of our efforts to inform people about our experience with Zurich Insurance Plc. The next targets are: 1) Leaseholders forums 2) All councils belonging to London Insurance Consortium 3) FOI departments from all … Continue reading
Lack of Trust
GAB Robins Ltd as well as the Zurich Insurance Plc are unable to provide photographic evidence or any proof the the concrete floor has been repaired; even if they had promised to do that on the 5th March 2015 when … Continue reading
Dryness Checks
Today I was informed from Mr Nick H, from GAB Robins that: “We are not aware of any agreement that any form of humidity readings would be recorded before the DPM was laid, or of any report that would be … Continue reading
More Lies – Less Evidence
The last floor preparation was installed on January 2014 by the current contractors (Andrew Watson and Son Ltd) after they removed the temporary carpet tiles. At the time the contractors insisted that the BAL F76 membrane was not damaged during … Continue reading